2020 has come around and so have many predictions and opinions. Below you’ll find 55+ eCommerce stats and facts for 2020. Compare them with my previous post, 26 Essential eCommerce Shopping Statistics for 2019.
Here are a few of the highlights:
- Worldwide ecom retail sales will grow to $4.1 Trillion in 2020.
- 33% of ecom is through a smartphone, 31% via a laptop in 2020
- Shopping on a smartphone went from 14% in 2016 to 29% in 2018.
- Canada is the 8th largest ecom Market in the world in 2018 and 2019
- 62% of ecom traffic in 2018 came from mobile devices
What makes a difference for consumers?
- 56% good customer support
- 50% membership or loyalty program
- 44% responses to feedback
Which are the top ecom sites for clothing in 2018?
- 51% Amazon
- 34% Walmart
- 25% specific brand websites
Top innovation uses
- 80% of business sites to use Chatbots in 2020
- 92% prefer to shop in their local currency
- 22% of smart speaker owners tried voice commerce in 2018