You are undoubtedly aware of the importance of customer service on your online business’ road to success. But, what you may not know is that customers’ expectations have now reached new heights, demanding instant support and fast-acting. In order to keep up with the latest trends, it is essential to improve customer experience. If you cannot think of an innovative way to do so – we have the answer. Live chat is the way to go!
Updated Sept.24th, 2021
Make no mistake, the chat is not just a way for the customers to get in touch with the seller. It’s much more than that! Chats are the untapped potential that will help you build rapport with your visitors and boost conversion rates. More importantly, it provides immediate answers, thus building confidence in your brand and increasing customer satisfaction.
Check out this Website Builder infographic to uncover the full potential of live chat and find out why you should embrace it as soon as possible!
If you’re looking for further ways to improve customer experience, you can also check out Tracx’s excellent post.
Top 5 Live Chat software tools
Direct and instant communications with customer service, support or salespeople is increasingly expected. We want answers now!, if we have questions that is. If you’ve used any type of chat on a website to answer your query, you quickly get used to that and are disappointed whenever you look for it but do not find it. HubSpot analyzed 14 different software solutions early in 2019 and here are their top 5 (see the complete article by Meredith Hart):
- HubSpot Live Chat
101 reasons why you need LiveChat on your site
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